Kamila Kozdron Hypnotherapy
Last updated: August 2026

These Terms & Conditions set out the terms governing the use of kamilakozdron.com and the booking and use of services provided by Kamila Kozdron Hypnotherapy.

By booking a service, you confirm that you have had the opportunity to read and understand these Terms & Conditions.

1. About the Service Provider

Services are provided by Kamila Kozdron, who operates a hypnotherapy practice in the United Kingdom under the name Kamila Kozdron Hypnotherapy.

Hypnotherapy services are provided online.

Contact:
Email: info@kamilakozdron.com
Website: kamilakozdron.com

2. Services

Services offered may include:

• free introductory calls,

• initial consultations,

• individual hypnotherapy sessions,

• multi-session packages and programmes,

• relaxation sessions,

• relaxation recordings and other materials designed to support the therapeutic process.

Current services, session durations and prices are displayed on the website or provided to you before you make a booking.

3. The Nature of Hypnotherapy

Hypnotherapy is a form of support for the process of change and is based on collaboration between the hypnotherapist and the client.

Each person may respond to hypnotherapy differently. For this reason, no particular outcome or timeframe for achieving a specific change can be guaranteed.

Your engagement, regular attendance and use of any agreed materials or recordings may form an important part of the process.

I am not medically qualified and do not diagnose illnesses or disorders, nor do I advise clients to begin, change or discontinue medical treatment.

Hypnotherapy is not a substitute for medical care, psychiatric care or other specialist healthcare.

If you have any concerns about your health or whether hypnotherapy is an appropriate form of support for you, you should consult your GP or another appropriately qualified healthcare professional.

4. Booking a Session

Bookings can be made through the booking system available via the website or by another method agreed with me.

You are responsible for providing accurate information required to process your booking and communicate with you about your appointment.

Details of your appointment, how the session will take place and any applicable payment information will be provided during the booking process or in your booking confirmation.

By making a booking, you agree to follow the payment, rescheduling and cancellation terms set out in these Terms & Conditions.

5. Online Sessions

Sessions take place online using the specified video conferencing platform.

You are responsible for ensuring that you have:

• a stable internet connection,

• a suitable device for attending the session,

• a quiet and safe environment,

• conditions that provide as much privacy as reasonably possible during the session.

You should not participate in a session while driving or carrying out any activity that requires your full attention.

If technical difficulties prevent a session from taking place, we will agree, depending on the circumstances, whether the session can continue, be rescheduled or take place at another agreed time.

6. Prices and Payment

Current prices are displayed on the website or provided to you before you make a booking.

The price applicable at the time of booking will normally be the price charged for that service unless otherwise agreed.

Payment for a paid session must be made before the appointment using one of the payment methods available at the time.

Payment details will be provided during the booking process.

If you experience any difficulties making payment, please contact me before your scheduled session.

7. Right to Cancel a Distance Contract

If you are a consumer entering into a contract for a paid service at a distance, you have rights under applicable UK consumer law.

As a general rule, consumers have the right to cancel a distance contract within 14 days of entering into the contract, without giving a reason, subject to any exceptions provided by law.

To exercise your right to cancel, you should provide a clear statement of your decision before the relevant cancellation period expires, for example by email.

Nothing in these Terms & Conditions limits your statutory consumer rights.

8. Services Beginning Within the 14-Day Cancellation Period

If your session is scheduled to take place before the end of the 14-day cancellation period, you may expressly request that the service begins before that period has ended.

If you subsequently exercise your right to cancel after the service has begun at your express request, you may be required to pay an amount proportionate to the part of the service provided up to the point at which you informed me of your decision to cancel, in accordance with applicable law.

If the service has been fully performed before the end of the cancellation period, your right to cancel may be lost where the requirements prescribed by law have been met, including your express consent to the service beginning and your acknowledgement of the consequences of full performance during the cancellation period.

9. Rescheduling or Cancelling a Session

I understand that plans sometimes change. If you need to reschedule or cancel a session, please let me know as early as possible.

If you cancel or reschedule:

• more than 48 hours before your session – no cancellation fee will apply,

• between 24 and 48 hours before your session – a fee of up to 50% of the session price may apply,

• less than 24 hours before your session – a fee of up to 100% of the session price may apply.

Late cancellation fees are intended to reflect the loss associated with time reserved exclusively for you and will be applied proportionately to the circumstances.

If I am able to rebook the released appointment time with another client, this will be taken into account when determining any cancellation fee.

Exceptional and unforeseen circumstances may be considered individually.

These cancellation arrangements do not affect your statutory consumer rights, including any applicable right to cancel a distance contract.

10. Late Arrival and Non-Attendance

Please join your session on time.

If you arrive late, your session may need to be shortened where other commitments prevent the appointment from being extended.

If you do not attend a session and have not given prior notice, a fee of up to 100% of the session price may apply to reflect the loss associated with the unused appointment time.

A further appointment may be booked once any outstanding amount relating to the previous booking has been settled.

11. Packages and Programmes

Multi-session packages and programmes may be offered at a preferential price compared with purchasing the same number of individual sessions separately.

The scope of the package, number of sessions, price and payment arrangements will be provided before purchase.

A 10-session package must be used within 4 months of the date of the first session.

In reasonable circumstances, this period may be extended on an individual basis by prior agreement.

Sessions included within a package are subject to the same rescheduling and cancellation arrangements as individual sessions.

Cancelling a Package

If you decide to end a package after the programme has begun, any sessions already used will be recalculated at the standard individual session price applicable at the time the package was purchased.

Any remaining balance will then be refunded to you.

Example: if a 10-session package costs £500 and the standard individual session price is £60, after attending 3 sessions those sessions will be recalculated as 3 × £60 = £180. The refund for the unused portion of the package would therefore be £320.

This calculation reflects the fact that the preferential per-session price is offered in connection with purchasing the complete package.

A package is intended for the person who purchased it and may not be transferred to another person without prior agreement.

Nothing in these package terms limits your statutory consumer rights, including any applicable right to cancel.

12. Relaxation Recordings and Materials

As part of certain services, you may receive relaxation recordings or other materials designed to support the process.

Recordings should only be used in a safe environment where you are able to relax.

You must not use relaxation recordings while:

• driving,

• operating machinery,

• carrying out activities requiring your full attention,

• in any situation where reduced concentration could create a risk to you or another person.

Recordings and other materials are intended to support the process and are not a substitute for medical care or specialist treatment.

13. Intellectual Property

Content on the website, together with original recordings, materials, written content, photographs, graphics and other content provided by Kamila Kozdron Hypnotherapy, is protected by applicable intellectual property laws.

Materials provided to you are for your personal, non-commercial use only unless expressly stated otherwise.

Without prior permission, these materials may not be copied, published, distributed, resold, shared with third parties or used for commercial purposes.

14. Confidentiality

Information shared during sessions is treated as confidential in accordance with professional practice.

Exceptions to confidentiality may arise in particular where:

• there is a real and serious risk to your safety or the safety of another person,

• disclosure is required by law or by an order of a competent authority,

• matters are discussed as part of professional supervision, while protecting your identity.

Where reasonably possible, you will be informed if disclosure of information becomes necessary.

Further information about confidentiality and the processing of personal data can be found in the Privacy Policy.

15. Responsibility and Outcomes

Services will be provided with reasonable care and skill and in accordance with applicable professional standards.

Hypnotherapy is an individual process and outcomes may vary from person to person.

No particular result, change or number of sessions required to achieve a specific goal can be guaranteed.

You remain responsible for the decisions you make and the actions you take outside your sessions.

Nothing in these Terms & Conditions excludes or limits your statutory consumer rights or any liability that cannot lawfully be excluded or limited.

16. Cancellation or Rescheduling by the Service Provider

In exceptional circumstances, I may need to reschedule or cancel a session.

If this happens, you will be informed as soon as reasonably possible and offered the opportunity to arrange an alternative appointment.

If a paid session is cancelled by me and a suitable alternative appointment cannot be agreed, you will receive a refund of the amount paid for the service that was not provided.

17. Data Protection

Personal data is processed in accordance with applicable data protection legislation, including the UK GDPR.

In connection with the provision of hypnotherapy services, some information processed may include health information or other personal data requiring additional protection.

Further information about the types of personal data collected, the purposes and lawful bases for processing, retention periods, recipients of personal data and your rights can be found in the Privacy Policy available on the website.

18. Complaints and Concerns

If you have any concerns about a service you have received, please contact me in the first instance so that I have an opportunity to understand the issue and seek an appropriate resolution.

Complaints can be submitted by email using the contact details provided in these Terms & Conditions.

Making a complaint does not affect your statutory rights.

19. Governing Law

These Terms & Conditions and contracts for services provided by Kamila Kozdron Hypnotherapy are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply to you.

Nothing in these Terms & Conditions deprives you of any protection provided by applicable consumer law.

20. Changes to These Terms & Conditions

These Terms & Conditions may be updated from time to time, including where there are changes to the services offered, the way services are provided or applicable legal requirements.

The current version of these Terms & Conditions, together with the date on which they were last updated, will be available on the website.

Changes will not apply retrospectively in a way that removes rights arising under a contract entered into before those changes were made.

Kamila Kozdron Hypnotherapy
kamilakozdron.com
info@kamilakozdron.com

Last updated: August 2026

Kamila Kozdron Hypnotherapy
Last updated: August 2026

Your privacy and the security of the information you share with me are very important to me.

This Privacy Policy explains what personal data I collect, how and why I use it, how long I retain it, and the rights you have in relation to the processing of your personal data.

Personal data is processed in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

1. Data Controller

The controller of your personal data is:

Kamila Kozdron
Kamila Kozdron Hypnotherapy
United Kingdom

Email: info@kamilakozdron.com
Website: kamilakozdron.com

This means that I am responsible for determining how and for what purposes your personal data is processed within my practice.

2. What Personal Data May I Collect?

The personal data I collect depends on how you use the website and my services.

Contact Information

This may include:

• your name,

• email address,

• telephone number,

• information provided through the website contact form,

• information contained in correspondence with me.

Booking and Payment Information

This may include:

• the service you have selected,

• the date and time of your booking,

• payment information and payment status,

• your appointment history.

I do not store full payment card details where payment is processed by a third-party payment provider. In such cases, the information required to process the transaction is handled by the relevant payment provider in accordance with its own data protection practices.

Information Related to Hypnotherapy

If you become a client, I may also process information necessary to provide my services safely and professionally, including:

• information provided during consultations and sessions,

• goals relating to the hypnotherapy process,

• notes relating to our work together,

• information relevant to the therapeutic process,

• information concerning your physical or mental health where relevant to the service being provided.

Some of this information may constitute special category data under the UK GDPR and is therefore subject to additional protection.

Technical and Website Usage Data

When you use the website, certain technical information may be processed automatically by the website or by providers of technologies used on the site.

Depending on the website settings, this may include:

• IP address,

• device and browser type,

• information about how you use the website,

• data collected through cookies and similar technologies.

Further information can be found in the Cookie Policy.

3. Where Do I Obtain Your Data?

Most personal data is provided directly by you, for example when you:

• contact me,

• complete a form on the website,

• book an appointment,

• make a payment,

• attend a consultation or session,

• send information to me by email or another agreed communication channel.

Certain technical information may also be collected automatically when you use the website.

I may also receive limited information from services used to manage bookings, payments or communications where this is necessary to provide the service you have requested.

4. How Do I Use Your Personal Data?

Personal data may be processed for the purposes of:

• responding to enquiries,

• arranging and managing bookings,

• contacting you about appointments,

• providing hypnotherapy services,

• tailoring the process to your individual needs,

• maintaining appropriate records relating to our work together,

• processing payments and maintaining required financial records,

• ensuring the security and proper functioning of the website,

• complying with legal, professional and insurance obligations,

• establishing, exercising or defending legal claims,

• maintaining waiting lists and contacting individuals who have consented to receive information about the availability of new services, recordings or materials.

I do not use information shared during hypnotherapy sessions for advertising or marketing purposes.

5. Lawful Bases for Processing Personal Data

Depending on the type of personal data and the purpose for which it is used, processing may be based on one or more of the lawful bases provided for under the UK GDPR.

These may include:

Performance of a Contract

Personal data may be processed where this is necessary to take steps at your request before entering into a contract or to perform a contract with you, for example to arrange a booking, communicate with you about a session or provide a service you have requested.

Legal Obligation

Certain information may be processed and retained where required by applicable law, for example for tax or record-keeping purposes.

Legitimate Interests

In certain circumstances, personal data may be processed where this is necessary for legitimate interests connected with operating the practice, maintaining its security, responding to enquiries, keeping appropriate records or protecting against legal claims, provided that these interests are not overridden by your rights and freedoms.

Consent

Where the law requires your consent for a particular type of processing, your personal data will only be processed on this basis after your consent has been obtained.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

On the basis of consent, I may also process your email address for the purpose of maintaining waiting lists and sending information about the availability of services, recordings or materials you have chosen to register your interest in. You may withdraw your consent at any time.

6. Special Category Data

In connection with the provision of hypnotherapy services, I may receive information concerning your physical or mental health or other information classified by law as special category data.

Such information is processed only where necessary and where there is an appropriate lawful basis and a valid condition for processing it under the UK GDPR and the Data Protection Act 2018.

Depending on the circumstances, the relevant condition may include your explicit consent or another condition permitted by applicable law.

I limit the information collected to what is genuinely necessary in connection with the service being provided.

7. Confidentiality

Information shared during hypnotherapy sessions is treated as confidential.

Exceptions to confidentiality may arise in particular:

• where there is a real and serious risk to your safety or the safety of another person,

• where disclosure is required by law or by an order of a competent authority,

• as part of professional supervision, while protecting the client's identity.

Where reasonably possible, I will inform you in advance if it becomes necessary to disclose information.

8. Supervision

As part of maintaining professional standards, I may discuss selected aspects of therapeutic work with an appropriately qualified supervisor.

In such circumstances, information is shared in a way that limits the possibility of identifying the client.

9. Who May Personal Data Be Shared With?

I do not sell personal data or share it with other companies for their marketing purposes.

To the extent necessary to operate the website and provide my services, certain personal data may be processed by third-party service providers, such as:

• website and hosting providers,

• booking system providers,

• email providers,

• video conferencing and calendar providers,

• payment providers,

• IT and security service providers.

These providers may process personal data only to the extent relevant to the services they provide and in accordance with applicable data protection obligations.

Personal data may also be disclosed where required by law or where necessary to establish, exercise or defend legal claims.

10. Transfers of Personal Data Outside the UK

Some technology providers used for the operation of the website, communications, bookings or payments may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, appropriate data protection mechanisms required by law will be used for the relevant transfer, such as applicable adequacy regulations or appropriate safeguards provided for under the UK GDPR.

11. How Long Do I Keep Personal Data?

I retain personal data only for as long as necessary for the purpose for which it was collected and in accordance with applicable legal, professional and insurance requirements.

Records relating to adult hypnotherapy clients are generally retained for 8 years from the date of the last session, in accordance with applicable practice record-keeping requirements and the need to protect against potential legal claims.

Other categories of personal data, such as correspondence, booking information or financial records, may be subject to different retention periods depending on the purpose for which they are processed and applicable legal requirements.

At the end of the relevant retention period, personal data is securely deleted or destroyed unless there is a lawful basis for retaining it for longer.

12. How Do I Protect Personal Data?

I use appropriate organisational and technical measures designed to protect personal data against loss, unauthorised access, alteration or disclosure.

Depending on the type of information, these measures may include:

• strong passwords and access controls,

• device encryption,

• restricted access to records,

• secure storage of documents,

• appropriate backups,

• use of service providers that maintain appropriate security measures.

Access to therapeutic records is restricted to those who have a lawful and legitimate need to access the information.

13. Your Data Protection Rights

Depending on the circumstances and the lawful basis for processing, you may have the right to:

• be informed about how your personal data is processed,

• access your personal data,

• have inaccurate or incomplete personal data corrected,

• request deletion of your personal data,

• request restriction of processing,

• object to certain types of processing,

• data portability,

• withdraw consent where processing is based on consent.

Not all rights apply in every circumstance. For example, the right to erasure is not absolute, and certain information may need to be retained because of a legal obligation or another lawful basis.

If you wish to exercise any of your rights, please contact me using the email address provided in this Privacy Policy.

14. Data Protection Requests

If you request access to your personal data or exercise another right relating to your personal data, I will respond in accordance with the time limits and requirements set out in applicable data protection legislation.

In certain circumstances, I may ask you to provide additional information necessary to confirm the identity of the person making the request.

15. Cookies

The website may use cookies and similar technologies that are necessary for its proper operation and — depending on the choices you make — for other permitted purposes.

Detailed information about the cookies used, their purposes and how you can manage your consent is available in the Cookie Policy on the website.

16. External Links and Services

The website may contain links to external websites or services.

When you visit an external service, the way in which your personal data is processed may be governed by that provider's own privacy policy.

I encourage you to review the relevant privacy policy before providing personal data to an external provider.

17. Complaints to the ICO

If you have any questions or concerns about how your personal data is processed, you can contact me first so that I have an opportunity to explain the situation and address your concerns.

You also have the right to make a complaint to the UK data protection supervisory authority:

Information Commissioner's Office (ICO)
ICO website: ico.org.uk

18. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time, including where there are changes to applicable law, the way services are provided or the technologies used.

The current version of this Privacy Policy, together with the date on which it was last updated, will be available on the website.

Data Controller: Kamila Kozdron
Kamila Kozdron Hypnotherapy
Email: info@kamilakozdron.com
Website: kamilakozdron.com

Last updated: August 2026

Kamila Kozdron Hypnotherapy
Last updated: August 2026

This Cookie Policy explains what cookies and similar technologies are, how they may be used on kamilakozdron.com, and how you can manage your preferences.

This Cookie Policy should be read together with the Privacy Policy, which contains information about how personal data is processed and protected.

1. What Are Cookies?

Cookies are small files or pieces of information stored on your device when you use a website.

They help the website function properly, maintain its security, remember certain settings and — depending on the choices you make — analyse how the website is used.

Similar functions may also be performed by other technologies that allow information to be stored on or accessed from a user's device.

In this Policy, the term “cookies” also includes such similar technologies where applicable.

2. Who Is Responsible for the Website?

The website is operated by:

Kamila Kozdron
Kamila Kozdron Hypnotherapy
United Kingdom

Email: info@kamilakozdron.com
Website: kamilakozdron.com

3. What Types of Cookies May Be Used?

Depending on the features of the website and the choices made by the user, the following categories of cookies may be used:

Necessary Cookies

Necessary cookies enable the website to function properly and securely and allow visitors to use its essential features.

They may be used, among other things, to:

• maintain website security,

• ensure that website elements display and function correctly,

• manage user sessions,

• remember privacy and cookie preferences,

• enable features specifically selected by the user.

Where permitted by applicable law, the use of such technologies may not require the user's prior consent.

Functional Cookies

Functional cookies may allow the website to remember certain choices or preferences and adjust its functionality or the way it is displayed.

Where applicable law requires consent for the use of particular functional cookies, they will only be used after the user has made the relevant choice.

Analytics Cookies

Analytics cookies and similar technologies may help us understand how visitors use the website, for example which pages are visited and how users navigate through the site.

This information may be used to assess and improve the performance of the website.

Analytics technologies are used in accordance with applicable law and the privacy and consent settings available on the website.

Marketing Cookies

If technologies for advertising, remarketing, profiling or tracking users for marketing purposes are introduced to the website in the future, they will be used in accordance with applicable consent requirements.

The inclusion of this category in this Policy does not mean that such technologies are currently being used on the website.

4. Squarespace Cookies

The website kamilakozdron.com was created using the Squarespace platform.

Squarespace may use cookies and similar technologies necessary for the proper functioning of websites using its platform and, depending on the website configuration and the user's privacy settings, technologies associated with additional features or website analytics.

The cookies used may vary depending on the features enabled on the website and the third-party services in use.

5. Third-Party Services

The website may contain or use services provided by third parties, for example in connection with:

• appointment booking,

• calendars,

• video calls,

• payments,

• embedded content or other website functionality.

These providers may use their own cookies or similar technologies in accordance with their own privacy policies.

Where a particular technology requires the user's consent, its use should be subject to the choices made regarding cookies, taking into account the way the relevant integration or third-party service operates.

6. Managing Consent and Preferences

When you first visit the website, you may see a cookie banner allowing you to make choices about the use of certain categories of cookies.

Depending on the website configuration, you may be able to:

• accept the available categories of cookies,

• decline cookies that are not necessary for the website to function,

• manage your preferences.

You can subsequently change or withdraw your cookie choices using the cookie preference management tool available on the website.

Withdrawing consent does not affect the lawfulness of any processing carried out before consent was withdrawn.

7. Browser Settings

Cookies can also be controlled through your web browser settings.

Depending on the browser you use, you may be able to:

• delete stored cookies,

• block all or selected cookies,

• block third-party cookies,

• set cookies to be automatically deleted when you end your browsing session.

Blocking certain cookies may affect the functionality of some parts of the website.

8. How Long Are Cookies Stored?

The length of time a cookie is stored depends on its type and purpose.

Some cookies are session cookies and are deleted when you close your browser.

Others are persistent cookies and remain on your device for a specified period or until you delete them manually.

The duration of cookies used by third-party providers may also be determined by the policies and configuration of those services.

9. Transfers of Data Outside the United Kingdom

Some technology providers used by the website may process information in other countries.

Where such information constitutes personal data and is transferred outside the United Kingdom, appropriate data protection mechanisms required by applicable law will apply.

Further information about the processing of personal data can be found in the Privacy Policy.

10. Changes to This Cookie Policy

This Policy may be updated from time to time, including where there are changes to:

• the way the website operates,

• the addition of new features or third-party services,

• the technologies used,

• applicable laws or regulatory guidance.

The current version of this Policy, together with the date on which it was last updated, will be available on the website.

Kamila Kozdron Hypnotherapy
Email: info@kamilakozdron.com
Website: kamilakozdron.com
Last updated: August 2026